Privacy Policy & GDPR

Introduction

Elegance Glazing Ltd is committed to protecting your privacy. This policy explains how we collect, use and store your personal information when you request a quotation, make an enquiry, or otherwise contact us.

We process your personal data in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR). We act as both data controller and data processor for the information we hold about you.

If you would like to know what information we hold about you, please contact us at:

Information We Collect

We may collect the following personal information from you:

• Your name, address, telephone number and email address
• Information submitted via website enquiry forms
• Your product and service requirements
• Job application details (retained for up to 3 months)
• Banking details — only requested with your explicit consent for accounting purposes

Please note: whilst we use strict procedures to prevent unauthorised access once data is received, internet transmission carries inherent security risks that are beyond our control.

Lawful Basis for Processing

We process your personal data on the following lawful bases:

• Contract — to provide quotations, process orders and deliver our services
• Legitimate interest — to respond to enquiries and administer our business
• Consent — where you have explicitly agreed, such as for marketing communications
• Legal obligation — where we are required to by law

How We Use Your Information

Your personal data is used to:

• Respond to your enquiries and requests
• Administer quotations, sales and accounting
• Process job applications
• Improve our products and services

Disclosing Information to Third Parties

We do not sell or rent your personal information. We may share your data in the following limited circumstances:

• In connection with the sale or purchase of our business — you may opt out of this
• Where we are legally required to do so to comply with applicable law or to protect our rights

Data Storage

Your personal data is stored within the European Economic Area (EEA) in a secure, internet-disconnected database. We take appropriate technical and organisational measures to safeguard your information against unauthorised access, loss or disclosure.

Your Rights

Under GDPR you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (except HMRC accounting records which we are legally required to retain)
• The right to object to processing based on legitimate interests
• The right to data portability

To exercise any of these rights, please contact us at info@eleganceglazing.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.